Last updated: 28 June 2026
These Terms of Service ("Terms") govern your use of AI Comply HQ™ ("the Service"), operated by Simple Use Software, LLC d/b/a AI COMPLY HQ ("we", "us", "our"). By creating an account, clicking to accept these Terms, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Business use. The Service is intended for business and professional use only. By accepting these Terms, you represent that you are using the Service on behalf of an organization, that you are at least 18 years old, and that you have the authority to bind that organization to these Terms. Where you act on behalf of an organization, "you" means both you and that organization. Nothing in these Terms removes any non-waivable rights you may have as a consumer under the laws of your home country.
AI Comply HQ™ is an AI-powered compliance assessment tool that helps organizations evaluate their AI systems against the EU AI Act (Regulation (EU) 2024/1689). The Service conducts structured interviews, generates risk classifications, and auto-fills compliance documentation.
The Service uses artificial intelligence. Interview responses are processed by AI models (including Anthropic's Claude) to generate assessments, classifications, and form field values. All AI outputs are advisory and must be reviewed by qualified professionals.
AI Comply HQ™ does not provide legal advice. The Service is a compliance assessment tool that generates preliminary evaluations based on your inputs. Outputs including risk classifications, compliance assessments, and auto-filled forms are AI-generated and:
No attorney-client, consultant-client, or other professional relationship is created by your use of the Service.
You must provide accurate, complete information when creating an account. You are responsible for:
We may suspend or terminate accounts that violate these Terms or are used for unlawful purposes.
You agree not to:
We may investigate suspected violations and cooperate with law enforcement where appropriate.
We offer two product categories, both displayed on our products page and our pricing page:
New subscription accounts receive a 7-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will begin automatically at the selected plan rate. Free trials do not apply to one-time downloads.
Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. For one-time downloads, you authorize a single charge at the time of purchase. Prices are in USD and exclude applicable taxes (which may be added at checkout based on your jurisdiction).
You may cancel your subscription at any time through your account billing page. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period. One-time downloads cannot be "canceled" once delivered; see the refund policy in Section 6.5.
Subscriptions: Refund requests for annual subscriptions may be made within 14 days of initial purchase or renewal. Monthly subscriptions are non-refundable for past billing periods.
One-time downloads: Because the deliverable (the generated PDF compliance bundle) is produced on demand and intended for immediate use, refund requests for one-time downloads must be made within 7 days of purchase and before the bundle PDF has been generated. Once the PDF has been generated and made available for download, the purchase is final and non-refundable. This policy reflects the digital, custom-generated nature of the deliverable and is a condition of the discounted one-time price relative to ongoing subscription access.
Contact hello@aicomplyhq.com for refund requests. Approved refunds are processed back to the original payment method within 10 business days. Nothing in this Section limits any statutory refund or withdrawal right you may have as a consumer.
When you purchase a one-time download (such as the Annex IV Bundle), the following terms apply:
We may change our prices and plan features from time to time. For active subscriptions, any price change will apply from your next renewal, and we will give you reasonable advance notice (at least 30 days) by email. If you do not agree to a price change, you may cancel before it takes effect. One-time download prices are fixed at the price shown at checkout for that purchase.
If you believe you have been charged in error, please contact us first at hello@aicomplyhq.com so we can resolve it quickly. If a chargeback or payment dispute is filed without first attempting to resolve the matter with us, we may suspend access pending resolution, and we may submit evidence to contest disputes we reasonably believe are made in error or bad faith. This does not limit your right to dispute genuinely unauthorized charges.
You retain ownership of all data you provide through the Service (interview responses, organization information, uploaded documents). We process your data as described in our Privacy Policy.
You grant us a limited license to process your data for the purpose of providing the Service, including sending data to third-party AI providers (Anthropic, Cartesia) for processing as described in our Privacy Policy.
Data Processing Agreement. Where we process personal data on your behalf as a processor, our Data Processing Agreement (DPA), which incorporates the applicable Standard Contractual Clauses, applies and forms part of these Terms. Business customers may request a copy of the DPA at privacy@aicomplyhq.com.
Aggregated and de-identified data. We may create and use aggregated or de-identified data (data that does not identify you or any individual) to operate, secure, analyze, and improve the Service and to produce benchmarks and insights. We will not attempt to re-identify such data.
The Service generates content using artificial intelligence, including risk classifications, compliance assessments, auto-filled form fields, and documentary outputs:
The Service, including its design, code, interview question bank, document templates, prompt engineering, AI models (as integrated), and documentation, is our intellectual property or licensed to us. You may not copy, modify, create derivative works of, or reverse engineer the Service or its underlying templates.
Generated compliance documents: The compliance documents and one-time bundle PDFs generated by the Service based on your inputs are licensed to you for your organization's internal compliance purposes (see Section 6.6 for one-time downloads and the subscription terms for ongoing access). You may file them with regulators, share them with auditors, and incorporate them into your internal compliance program. You may not:
Feedback you provide (bug reports, feature requests, comments on AI outputs) is granted to us on a perpetual, royalty-free, worldwide basis so we may use it to improve the Service.
Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Our Confidential Information includes the non-public features, templates, prompt engineering, and pricing of the Service. Each party agrees to use the other's Confidential Information only to exercise its rights and meet its obligations under these Terms, and to protect it with at least reasonable care. This Section does not apply to information that is or becomes public through no fault of the receiver, was already known without a duty of confidentiality, is independently developed, or must be disclosed by law (in which case the receiver will give reasonable notice where permitted).
The Service relies on third-party providers (including Anthropic, Cartesia, Stripe, Supabase, Netlify, and Google). Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, availability, or content of third-party services, and we are not liable for any loss arising from their delay, interruption, change, or failure. We will, however, use commercially reasonable efforts to select reputable providers and to maintain appropriate data-processing arrangements with them.
To the maximum extent permitted by applicable law:
Exceptions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for willful misconduct or gross negligence, or for any liability owed to a data subject under Article 82 of the GDPR. The exclusions and cap above do not apply to that liability.
To the extent permitted by applicable law, you agree to indemnify and hold us harmless from third-party claims, damages, losses, and reasonable expenses (including legal fees) arising from:
We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect availability.
From time to time we may offer beta, preview, or early-access features. These are provided "as is" for evaluation, may be changed or withdrawn at any time, and are excluded from any availability commitment or warranty.
Either party may terminate this agreement at any time. We may also suspend or limit your access immediately if we reasonably believe you have violated these Terms, your use poses a security or legal risk, or your payment is overdue. Where practical and lawful, we will give you notice and an opportunity to cure.
Upon termination:
Survival. Sections 3 (Not Legal Advice), 7 (Your Data and Data Processing), 9 (Intellectual Property), 10 (Confidentiality), 12 (Disclaimers and Limitation of Liability), 13 (Indemnification), 16 (Export Control and Sanctions), 17 (Governing Law), and 19 (General Provisions), together with any accrued payment obligations, survive termination.
You represent that you are not located in, and will not access or use the Service from, any country or territory subject to comprehensive government sanctions, and that you are not on any restricted-party or denied-party list. You agree to comply with all applicable export control, trade, and sanctions laws (including those of the United States and the European Union) in your use of the Service.
These Terms are governed by the laws of Ireland, without regard to conflict of law principles. Disputes shall be resolved through the courts of Ireland, except where EU consumer protection law grants you the right to bring proceedings in your home jurisdiction. Before starting formal proceedings, the parties agree to attempt in good faith to resolve any dispute by contacting hello@aicomplyhq.com. To the extent permitted by applicable law, any claim relating to the Service must be brought within twelve (12) months after the event giving rise to it.
We may update or modify these Terms at any time to reflect changes in our Service, business, or legal requirements. When we make changes, we will notify you by updating the "Last updated" date above and, where the changes affect your rights or obligations, by email or a prominent notice on the Service. For material changes, we will provide notice at least 30 days before they take effect, and you may close your account during that period if you do not agree. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
For questions about these Terms:
Email: hello@aicomplyhq.com